A maintenance request without an owner becomes a resident complaint.

Resident requests, owner questions, and vendor coordination should have a status the office can see, instead of living in whichever inbox happened to catch them.

For property managers handling residential portfolios in SW Houston and Fort Bend. This is separate from buyer and seller work, and it is not a claim about occupancy, retention, or review scores.

LaniHQ is the front door: the website, request forms, missed-call follow-up, and a report of what came in. The property-management system stays the system of record. LaniHQ does not replace it.

Optional drone capture we can include or arrange for a roof, exterior, or site. The media stays with the client for the website, social, and marketing. It is not part of every engagement, and it is not an occupancy or condition score.

01
Request captured
02
Responsibility assigned
03
Vendor coordinated
04
Resident updated
05
Record kept

Where work usually leaks

After-hours maintenance calls that reach voicemail
Requests split across email, text, and a portal
Vendor handoffs with no visible status
Owner updates assembled by hand at the end of the month

What LaniHQ can manage

Capture & qualify

Websites, calls, and forms captured in one place and routed with context.

Schedule & coordinate

Appointments, estimates, assignments, and handoffs kept visible.

Follow up & review

Consistent reminders, follow-up, and reputation workflows.

Report & improve

Performance and bottlenecks made visible for the next operating decision.

One operating layer.Everything stays in motion.

LaniHQ connects the work behind the business so the team can stay focused on the work ahead.

Review the operating layer